The satisfaction of our clients is of the utmost importance to Cutie Pa Tutus; we have a 100% satisfaction guarantee. We are all work at home moms who strive to make your product perfect for you.
In the very rare chance that one of our products does not meet you or your child’s standards we will exchange it within 30 days from the day you purchased it. Because our products are made to order in most cases, we will only offer store credit or exchanges of merchandise. We guarantee every item we sell against material or workmanship defects for 30 days from the date of purchase. This covers stitching and seams, elastics, or if any of the product’s components come undone or unattached. Please email info@cutiepatutus.com if you need to exchange a product.
For your items to be eligible for return, they
must meet the following criteria with NO EXCEPTIONS:
- Product/s you are planning on exchanging MUST have been purchased directly from www.cutiepatutus.com . Any Products purchased on clearance or from a third party are not eligible for exchanges.
- Because of their personalized nature and the fact that each cape is custom made, personalized super hero capes are only eligible for exchange if the cape is defective.
- Proof of purchase or an invoice/packing slip copy must be included in your return package.
- Product should be in its original packaging.
- If you are returning a defective product, the item/s must be clean, and dry before it is sent back to us. For safety reasons, we will not handle items that are soiled, smelly or wet.
- Any product purchased with a free item must be returned with the free item.
MANUFACTURING DEFECTS:
In the rare chance that you received
a defective product, we will assess the defect and try to fix it. If we are
unable to do so then we will gladly exchange or replace the faulty or defective
products with an exact same product, color and size. Unless your original item
is no longer available, we will then replace the item with a comparable item of
your choice. If you believe you received a product with a manufacturing defect,
please be prepared to send in the product so that we can correct the problem
immediately. Because we have no control over how our products are used, we do
not cover offensive odors, fading, color bleeding, normal wear and tear or
stains. As soon as we receive your returned package, your exchanged or
replacement items will be sent out as soon as possible.
We reserve the
right to refuse any exchange
